GRO Limited Warranty

If the Customer elects to receive landscaping services under this Agreement, GRO provides a limited warranty as follows:

  • Installation Warranty: GRO warrants its landscaping services for one (1) year from the date of installation, excluding plant material.
  • Plant Material Warranty: Plant material installed by GRO carries a limited warranty of three (3) months from the date of installation. This may be extended through the Warranty Extension Option below.

This warranty applies only to services performed under this Agreement and does not cover any products or materials beyond the stated warranty periods, regardless of any longer manufacturer warranties.

This warranty does not apply to (but is not limited to) outdoor living spaces, shelters, water features, decks, pools, walls, gardens, yards, trees, bushes, or any pre-existing exterior soil or site conditions.  GRO is not liable for damage to or deterioration of any pre-existing site conditions, including but not limited to declining plant material, cracked or damaged hardscapes, or drainage issues. The Customer acknowledges that such conditions existed prior to the commencement of work and are not GRO’s responsibility unless specifically included in this Agreement

The following warranty exclusions apply:

  • GRO does not warranty plant material installed by GRO for more than three (3) months after the date of installation, unless a warranty extension option is selected.
  • GRO does not warranty grass, plants, trees, bushes, or shrubs that are not adequately irrigated. This includes situations where irrigation is turned off, significantly reduced, or not operated according to GRO’s recommended schedule
  • GRO does not warranty replacement of plants killed or damaged by pests, insect infestations, abnormal weather conditions, or other circumstances beyond GRO’s control.
  • GRO does not warranty damage or loss to grass, plants, trees, bushes, or shrubs caused by extreme or abnormal weather conditions, including but not limited to excessive heat, prolonged sun exposure, drought, high winds, freezing temperatures, or frost. These conditions are beyond GRO’s control and are not covered under warranty.
  • GRO does not warranty plants experiencing “seasonal die-back” when pruning and proper care will restore health.
  • GRO does not warranty any plants originally installed by GRO that were later moved, repaired, or altered by the Customer.
  • GRO does not warranty wholesale-priced, discounted, or sale plant material.
  • GRO does not warranty transplanted plant material.
  • GRO does not warranty the maintenance or functionality of the Customer’s irrigation system if a seasonal start-up and winterization is not performed by GRO.
  • GRO does not warranty against weed growth in mulch or topsoil beds due to the germination of dormant seeds present in the soil.
  • GRO does not warranty damage or deterioration caused by the Customer, or resulting from delays in transportation, shortages, strikes, fire, natural disasters, vandalism, or other force majeure events beyond GRO’s control.

Plant Replacements

For plant material covered under the 3-month warranty, GRO will provide one (1) replacement only, provided the Customer has properly cared for the plant. Proper care includes, but is not limited to:

  • Ensuring consistent and adequate irrigation, either manually or through a functioning irrigation system, in accordance with GRO’s recommended schedule.
  • Avoiding overwatering, underwatering, or turning off irrigation without GRO’s guidance.
  • Protecting plants from physical damage, neglect, or chemical misuse (e.g., herbicide or pesticide damage).
  • Following any specific care instructions provided by GRO at or after installation (e.g., pruning guidance, fertilization, sun/shade considerations).
  • Not relocating, altering, or transplanting the plant after installation.

Warranty Extension Option

Customers may extend the plant warranty from three (3) months to twelve (12) months from the date of installation by entering into a 12-month landscape maintenance contract with GRO, effective on the date of installation.

  • Replacements under the extended warranty will be made during the optimal planting seasons: May 1 – June 30 and September 1 – November 15.
  • If the Customer cancels the maintenance contract after the initial 3-month period but before completing the full 12-month term, the extended warranty is immediately voided as of the cancellation date. No further plant warranty coverage will apply beyond that point.